We are working very hard to ensure everything is ready for when we are able to safely open our doors again and welcome you all back to Skelwith Bridge Hotel beginning 4th July 2020.
It goes without saying that we are totally committed to the safety of our guests and team members and have, with this in mind implemented a range of policies and procedures to ensure guests can have a safe stay with us whilst retaining the fullest, most relaxing experience possible.
We have invested in sanitizing stations and equipment, screens, PPE for all team members, signage, staff training & development.
Our current restaurant, bar & wine menus can all be viewed in full on our website for your convenience.
Below we have highlighted some key areas which we have looked at and the safeguards we have put in place. Obviously we are continually reviewing in line with the latest government guidelines and best practise and will amend and update accordingly.
1, Our reception team will be in touch with all existing bookings for the coming months to confirm these reservations and the details we have. Guests can choose to pay the balance on their booking should they wish which will speed up the check in process on arrival. All hotel keys will be sterilised after each use for your piece of mind and guests will be given a letter which details all the latest hotel info they might need during their stay. Hand sanitiser stations will be available throughout the hotel and guests are encouraged to take advantage of these during their stay. Guests are advised to wear face masks whilst moving around the hotel especially whilst on the corridors.
2, In addition to our current high cleaning standards staff will be carrying out additional cleaning schedules throughout the hotel with particular attention to touch points, switches & handles. Accredited cleaning products are used throughout the hotel for your peace of mind. Guest rooms will be deep cleaned after every stay and checked by a Duty Manager ready for arrival. Guest rooms will be serviced following the second night of any stay and when the guests are not present. Guests can opt for their rooms not to be serviced during their stay and can request additional consumables or fresh towels by calling reception. Express check out will be available for all guests.
3, Although cash payment will be available we are encouraging guests to make payment by contactless methods wherever possible. With this in mind we may be unable to offer our usual account facilities with guests paying for food and drinks as they go wherever possible.
4, Seating throughout the hotel, restaurant and bar has been re-imagined to give safe distancing between guests. Our restaurant will offer extended service times at breakfast to ease this busy period. All food will be table service for our hotel guests. (No breakfast buffet.) The hotel will be open to non resident guests as usual but our residential guests will be given priority.
5, Signage will be in place throughout the hotel and bar and we ask that guests please take note of this. When moving along corridors guests will be requested to follow government guidelines on distancing, be courteous and keep to the left wherever possible. All available doors will be open to maximise airflow throughout the building.
6, As well as perspex screens at reception and at the service point on our Talbot Bar we will have hand sanitiser stations throughout the hotel and provide PPE for all our team members with full extensive training on all new procedures carried out before we reopen and continually reviewed and reassessed (Staff temperature checks will be carried out where permitted or required.)
7, Our cancellation policy is being amended to allow guests more flexibility during these uncertain times and can be viewed on our CURRENT RATES page.
8, We are adhering to strict safety procedures while serving all food and beverages. Our restaurant will offer full table service for both breakfast and evening meals. Our Talbot Bar will offer table service wherever possible to reduce guest time at the bar area.
9, Should guests have any specific enquiries or concerns not detailed here, please feel free to call or email the hotel direct and we can answer any questions or address any concerns you may have